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NISHANT DAGGA

Mobile: 902-989-0905, Email: [email protected]

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My goal is to
further my development in Business Analyst role that will allow me to
capitalize on all of my skills including my education, experience with software
development life-cycle (SDLC), and
critical thinking skills. In addition, I want to leverage and improve my
leadership and relationship building skills garnered through education and vast
business experience to contribute towards the growth of the organization.

 

Ø  Communication and
interpersonal skills

Ø  Excellent customer
service

Ø  Proactive,
reliable and adaptable

Ø  Ability to handle
multitasking

Ø  Strong analytical
/ problem solving abilities

Ø  Detail oriented
and solid work ethics

Ø  Strong technical
background

Ø  Time evaluation
and planning strategies

Ø  Result-focused /
customer oriented outlook

Ø  Efficient data management

AREAS OF EXPERTISE

 

 

·        
Business processes improvement with critical
evaluating       ideas

·        
Strong analytical abilities to interpret data
from multiple data points

·        
Software testing techniques

·        
Efficient in programming languages

·        
Provide technical support for easy solutions

·        
Risk analysis / mitigation strategies

·        
Database tools and its development

·        
Time evaluation and planning strategies

·        
Strong customer service and relationship
building skills

·        
Efficient data
management

WORK
EXPERIENCE

 

Xplornet Communications Inc.,
Fredericton, N.B                                                           
    June 2016 – Present

Technical Support Specialist

·        
Specialized investigating with clients calling to
determine concerns identified with web/network connectivity (static IP using
IBAM, NAT/bridge mode, command prompt, configuring modems, lease tables etc)
and emails.

·        
Provided first point resolution to each client
within Xplornet’s policies and quality guidelines. Awarded twice for exemplary
customer service(Award: World Class Call)

·        
Liaise with inward office departments to
investigate escalated issues and directed it to specialized teams including
Channel Support and Network Operations if necessary.

·        
Documented and prioritized trouble tickets to
resolve technical issues on customer accounts in Sales-force Allie
Live.

·        
Worked with manager to improve the
database(Knowledge Base) and Support Articles using Excel (Visual Basic
and macros) to provide a more streamlined approach to troubleshooting which
improved employee productivity by reducing average handling time by 5.2
minutes.

·        
Handling issues related to configuration,
installation and implementation of ZTE VoIP home phones.

·        
Maintained extensive knowledge of technical
troubleshooting for Xplornet products and staying current on relative
technology advancements.

 

Commdel Consulting Services
Pvt. Ltd, Noida, India                                               August 2012- August 2013

Software Engineer

·        
Built database tables
using SRS document, wrote stored procedures for project related
queries in Microsoft SQL Server 2008 R2 and
its performance tuning.

·        
Developed project of online buying and selling
with online enterprise directory following Agile methodology in MS
Visual Studio framework using ASP.NET, C#, JavaScript, CSS and HTML.

·        
Engaged with stakeholders in gathering project requirements (SRS) and used strategic approach in evaluating and fulfilling their business needs under supervision.

·        
Engaged in phase of product
delivery ranging from changes per client’s customization requests to performance
testing to user acceptance
testing and escalated issues where necessary.

·        
Debugged code for improvisation of current and existing projects
leading to clearing
of backlog cases.

 

OTHER WORK EXPERIENCE/

 

Shirreff Dining
Hall, Dalhousie University, Halifax, N.S – Line Server                                  September 2014 – April
2016

·        
Organized various events (Survived 1 year
@Shirreff, Halloween), answered student’s questions related to food allergies
and managed line in coordination with other serving stations.

Smokes Poutienerie,
Halifax , N.S                                                                      September 2014 – February 2016

·        
Assisted manager in organizing Busker’s week
Festival Tournament (Halifax, Waterfront) 2015 and increased sale by 20%. Also
assisted in training new hires.

DalSense, CNIB,
Dalhousie                                                     
                                                         January
2016 – June 2016

·        
It’s a society at Dalhousie which works in
coordination with CNIB where our aim is to raise scholarship for visually
impaired people. We actively involve with them helping in their daily
activities. We also raise money through various events; arrange their outings
and gala nights.

 

TECHNICAL SKILLS

·        
Programming Languages: SQL, Visual C#,
ASP.NET, Basics of C & C++, JavaScript,
JQuery, HTML and CSS

·        
Databases :
Microsoft SQL Server 2008 R2

·        
Methodologies: Scrum, Agile
and Waterfall

·        
Development Tools: Microsoft Visual
Studio 2010, Xplornet’s Customized Tools(AllieLive, SDT, Kronos,              Sandvines, StarACS)

·        
Operating Systems :Windows(XP, 7, 8,
10), Linux, Macintosh

·        
Applications: Microsoft Office
2003, 2007, 2007, 2010(Word, Excel, Presentation, Power Point)

·        
Others: TCP/IP, MPLS, Basic Routing       

 

EDUCATION CREDENTIALS

 

Masters of
Engineering (Internetworking)

Dalhousie University, Halifax, N.S

2014 – 2016

Bachelors of Tech.
(Information Technology)

Maharishi Dayanand University, Rohtak

2008 – 2012

 

ACADEMIC PROJECTS &
PRESENTATIONS

 

DISTRIBUTED SECURE
DNS                                                                                                    
Major Report, Master’s Degree

·        
The aim of this project was to have a DNS system
with faster response and more security using zone marking and encryption
algorithm. This system provides more reliable and efficient response to user
queries. It also solves the problem of backup system in event of failure of one
server.

·        
As a part of the course work, I gave presentation on the topic Virus 101,
offered by University of Calgary in fall of 2003 where I focused on why the student
shouldn’t be taught how to create viruses in addition to build a defense
mechanism against virus. I also suggested alternatives on how to use that knowledge in favor of antivirus companies

 

 

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