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Head: John Smith’s Business profile

 

 

 

 

 

John Smith’s Business profile

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Name

Prof

Date

 

 

 

 

 

 

 

John Smith’s Business profile

In
this paper I am going to discuss about the John L Smith business function,
development and the problem he faced while developing the business
function.  John Smith’s business is the
technology service plan the startup stage of the business is efficiently
planned and made success full by John smith As per the current scenario and
problem John Smith must employ at least 100 
employees on a full time period to make the efficient response.

The
Sixth year business function contains

·        
30 
long-term contracts

·        
20000 square foot data center

·        
About 400 servers

Organization structure

Majority
(approximately 80%) of the staff are technical or operations support (network,
server, applications, operating systems, and database). Additionally, there is
one contract, five helpdesk, one project manager, and five administrative supports.
John does all of the marketing and sales.

Analysis of the business

Product: 

·        
The product is the technological service
for customers to host their business applications.

 

 

Process:

·        
With the help of computer and network
equipment, and a telecommunications circuit installed to the Internet, an
around-the-clock operational support staff.

·        
From time to time increase the bandwidth
and connectivity to the Internet, and hire numerous administrative and
technical support staff.

Problems:

·        
Response times

·        
Service degradation

·        
Quality

·        
Communication

·        
Costs

Improvements:

Improvement
must be in the form of

·        
Lay the guidelines for the management.

·        
Organize the team.

·        
Change management training and roll out
to the organization.

·        
Creation of measures of success and key
performance indicators.

John
should organize his management team, lay the goals to achieve, device new
training methods for new employees.

 

Current process:

·        
Review all the existing processes
carried out in the organization.

·        
All the previous performance data should
be analyzed.

·        
Identify the potential customers in the location
and find out their requirements or demands.

Future process:

·        
Lay down the targets for the future,
scope or vision.

·        
Don’t haphazardly expand the business.

·        
Identify all the activities that are
waste.

Technical change:

All
the improvements in the computer systems, internet bandwidth, network server,
and database should be done to make the systems efficient. All the designs to
be implemented should be tested. Staff must be trained to handle the new
systems.

Human change:

Assess
the working capacity of the employees and rate them as per performance. Hire
the specialists to handle complex systems. Organize the departments, remove the
poor performing employees.

Implement:

·        
Rollout the new plans to improve
performance

·        
Risk / issues resolutions

·        
Evaluation of the people, system and
process

·        
Keep track of the activities and
evaluate the results due to changes.

Review:

            Feedbacks from the customers provide
the most important improvements decisions. Continuous review of training process
and deviations from goals.

 

Review of Johns current problems:

•           Response times:

The
support staff is not able to process as directed by the customers because of
lack of training required. The staff must be trained properly to implement the
changes quickly. The communication channel between the support staff and the
customers should be improved.

•           Service degradation:

John
is not able to manage the hardware requirements because he has a lot more load
of work and he is not able to provide his full attention to this area. Separate
team of technical staff must be dedicated to hardware maintenance and outrage
periods must be minimized.

•           Quality:

       This is again due to the system not
performing properly because the support is not provided training. Separate team
of technological staff must focus on the software’s maintenance.  Quality should be maintained because it
maintains the potential future customers.

•           Communication:

 Communication is one of the most important
parts. Separate customer service department should be created for help of the
support staff.

•           Costs:

Due
to mismanagement the excess costs are increasing continuously. Break even
analysis should be performed and revenues department should be created which
will look into sources of incomes and expenditure.

John’s
business is expanding quickly and he is not able to manage the pace. Since the
organization is service based, improvements based on feedbacks is a very
important to sustain. John should outsource or even offshore some of the
functions and services he is offering to an organization that specializes more
in a specific area. Such as organization in India that might be able to run his
service center help desk. The cost will be less expensive than what he is able
to provide to his customers.

 

 

 

 

 

 

References

1.      Bryman. A, Bell. E(2007) “Business
Research Methods”

Oxford University Press

Retrieved from
https://link.springer.com/chapter/10.1007%2F978-3-319-00539-3_1

2.      Sreejesh.S(2014),Business research methods,
springer international publishing Switzerland.

 

 

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